Shopping Guide

A. User login / New registration

Registered customers: Login with email address and password

https://www.elix.com.hk/en/customer/account/login/

New customers: Successful registration, you can enjoy membership benefits, you can enjoy an additional 10% discount on purchase of two or more items, you can check out faster, save multiple delivery addresses, and view and track in your account Orders, etc. Member benefits will be updated from time to time, register now!

https://www.elix.com.hk/en/customer/account/create/

B. Shopping guide (suitable for Hong Kong and Macau customers):

1) First pick the product you like and press "Add to Cart".

2) The system will prompt you on the product just added, you can choose to continue to buy or go to the shopping cart.

3) On the shopping cart page, all added products will be displayed, you can add or remove product or quantity here.

4) If no problem, you can pull down to see the shipping terms.

5) Go to the bottom page and press "Proceed to Checkout".

6) Then on next page please enter your personal information. Note that the all red star * field are mandatory fields, please be sure to fill in the correct information, otherwise there may be problems with the delivery!

7) Next step is to choose the picking method, please choose the option that best suits your needs.

8) In the payment method section, usually you can complete the transaction at once by credit card. In other case, if you want to go offline with PayMe or Fast Payment System FPS (Hong Kong customers) or bank transfer (Hong Kong and Macau customers), bank transfer will take about 1-3 days for the transaction. After receiving the payment and confirmed, the product will be sent out.

9) Finally press "Pay by credit card / PayPal".

11) If you choose to pay by credit card, the system will jump to the PayPal official payment page, please fill in your credit card and personal information (if you have a PayPal account, you can log in directly, pay by credit card does NOT need to login). For Hong Kong customers, please select "Hong Kong SAR China". Customers who use computer shopping should choose "Pay with a Card" if you only want to pay by credit card and no PayPal account.

Note: Macau Pataca (MOP) is not supported in PayPal payment system, please choose other support currency credit card or bank transfer instead. For more info, please find here.

12) After completing the necessary information, you can press "Pay Now" and you will be guided back to this website if there is no problem after completion.

Tip: If you stay in the shopping cart for too long without any activity, your shopping cart information will be automatically removed, please return to the product page to purchase again.

If you have any other questions, please feel free to contact us at +852-2151-1636.